Sep 01

Mobile phone use is surging among U.S. adults, and most handset owners are using the devices to share information about their whereabouts, according to a new study from Pew Research Center.

The percentage of adults who own mobile phones now matches the percentage who own computers, says Pew in a study released today. And more than 80 percent of them say they use voice calls to share their location. That may be good news for startups such as Foursquare, which is a mobile application that lets users display their location to friends, because it shows people want convenient ways to coordinate meet-ups.

Some 45 percent of mobile phone users call to check in, or to check someone's location daily, according to the survey of 2,252 U.S. adults conducted in April and May. The activity is only second to calling to just say hello and chat, done by 48 percent of the respondents daily.

The study also discovered that U.S. mobile phone users like to keep their handsets close by at night. Two-thirds of American adults sleep with their phone right on or next to their bed. Heavy texters are more likely to sleep next to their phone, and the numbers of those users are on the rise. An average user sends and receives 10 texts a day, up from five text messages just eight months ago, the study found. Some 72 percent of adults 18 and over with cell phones send and receive text messages, up from 58 percent surveyed in December of 2007.

Jun 03
Nearly 5 million consumers have downloaded a Skype Web application that launched in May, the company reports, allowing users of Apple's iPhone to use Skype's VOIP service over the cellular network for the first time. - NEW YORK, June 2 (Reuters) Nearly 5 million consumers have downloaded a Skype Web telephony application that launched Sunday, allowing users of Apple Inc's iPhone to use privately held Skype's service over the cellular network for the first time, Skype said on Wednesday. Before the launch of...
Mar 29

Handset giant Nokia scoops up Novarra, a privately held mobile browser firm, as it aims to soup up its Web interface and looks ahead to the “next billion consumers” on the Internet.

Mar 29

After a year of bluster, Murdoch makes good on his promise to extract money from consumers as he tries to roll back the culture of free information that has defined the new news media.

Feb 09

Google is taking steps to address customer support problems that cropped up soon after the release of its Nexus One, a phone that Google currently only sells online. On Feb. 8, Google began providing phone support in addition to existing efforts to solve problems through online forums.

Until recently, customers who had problems or questions -- and wanted to talk to a customer service representative -- had to call the phone’s maker, HTC, if their questions concerned the hardware. Or they had to call T-Mobile USA to inquire about service. Now, Google has begun also offering phone support for customers with questions on existing or pending orders, at 888-48-NEXUS (63987). It’s a small but important step toward making consumers comfortable with buying phones online vs. through carriers, as they normally do today.

Jan 04

Fewer people shopping for smartphones were interested in buying Apple's iPhone in December than in September, according to a new ChangeWave Research survey. Last month, 28% of more than 4,000 people surveyed were planning to buy an iPhone in the next three months. That's down from 32% in September.

What happened? Some of the decline in consumer interest could be due to the fact that the latest iPhone model, released over the summer, is getting older, and many people who wanted to buy it have already snapped it up. What's more, competitors such as Motorola, HTC and Research In Motion have come out with new, compelling smartphones in the last couple of months. Motorola's Droid in particular is gaining traction; the gadget is based on Android operating system that allows users to buys and use apps similarly to the iPhone. In December, some 21% of the survey respondents were planning to buy an Android-based smartphone in the next 90 days, according to ChangeWave. That's up from 6% in September.

It's not a big leap to assume that Android-based smartphones are starting to eat in a major way into iPhone's mindshare with consumers.

Dec 23
Jajah, a small Silicon Valley VOIP company, is being bought by Telefonica Europe for $207 million in an all-cash deal. Jajah's technology is designed to enable consumers and businesses to communicate over the Internet on any device and from any network. The company's voice-over-IP platform has made inroads into social networks, such as Twitter.
- After more than a week of speculation about its future including reports of interest from Cisco Systems and Microsoft VOIP vendor Jajah is being bought by Telefonica Europe. Telefonica, known better by the name O2, announced Dec. 23 that it is buying the smaller Silicon Valley company for $207 m...
Dec 23

More people are accessing Wi-Fi hotspots at cafes and airports via handheld devices, according to a new study from In-Stat. While, last year, devices like smartphones accounted for 20% of total connects to Wi-Fi hotspots, in 2009 that number jumped to 35%. And by 2011, smartphones should account for half of hotspot connects -- and challenge laptops' dominance of Wi-Fi hotspots, In-Stat estimates.

It's clear why this is happening: More smartphones feature built-in Wi-Fi capabilities. More carriers are promoting these features. More places, such as bookseller Borders, have recently made Wi-Fi access available for free. All that is contributing to increased use of hotspots with all devices. Hotspot usage has increased by 47%, to 1.2 billion connects in 2009, In-Stat estimates.

The findings may also indicate that people increasingly use their smartphones to do many of the things they used to reserve for their netbooks and laptops. The handsets are now larger than they were only several years ago, with easier-to-use keyboards and screens. So consumers increasingly find they can use them for everything from surfing the Web to typing e-mails to gaming. When tablets debut some time next year, they could further accelerate this shift from laptops and netbooks to handheld devices.

Dec 17

Consumer awareness of Android, an operating system for smartphones pushed by Google, is on a steep climb, which bodes well for vendors like Motorola and HTC. Of consumers expecting to shop for smartphones in the next three months, 17% are considering an Android-based device, according to comScore's new survey of 2,300 consumers. In fact, devices based on Android aren't far behind the iPhone. Some 20% of consumers are in the market for the Apple device.

The results represent a stark contrast to consumer sentiment of only a few months ago. In August, 7% of consumers were contemplating buying an Android device, while 21% of them were considering the iPhone.

The splash that Motorola's Droid phone, based on Android, has made recently is partly responsible for increased attention that Android is getting. "In August 2009, just 22 percent of mobile users had heard of the Android, while in November 2009 this figure had reached 37 percent, largely prompted by the Verizon Droid advertising campaign launched in the fall," according to the report. Android may get a further boost next year, when more Android devices should come onto the market. While the Android movement could still get derailed -- for instance, if Google decides to release Android phones under its own brand -- it certainly appears to be on the right track now, and rolling along with an ever-increasing speed.

Dec 11

While, initially, many consumers snapped up iPhones for their touch screens, that's changed. Nowadays, it's the apps that are the biggest driver of iPhone purchases, according to a new report from Piper Jaffray analyst Gene Munster.

That should come as no surprise: Apple and its official U.S. carrier distributor, AT&T, have been touting apps such as Bump, which allows iPhones to exchange contacts and photos by bumping two phones against each other, in their TV commercials. Today, Apple is the mobile apps leader, with more than 100,000 apps offered through its iTunes store. And this could be just the beginning.

Apps currently available in the Apple App Store have "just scratched the surface of what the iPhone can do," Munster wrote in a Dec. 9 report. "With the addition of various accessories, or built-in features like RFID, the iPhone could become even more functional," he wrote in a Dec.9 report.

Mobile payment applications could represent one big future opportunity. "....Apple, with the iPhone, iPod touch and iTunes accounts that each have an associated credit card, is uniquely positioned to make mobile payment a reality in the U.S.," Munster writes. Related mobile apps may help people track their spending or transfer funds, for example.

Dec 09

Long talked about, smartphone pico projectors -- small accessories that allow phones to project video and photos onto 40- to 60-inch screens -- have finally begun to ship.

Later in December, AT&T will offer LG eXpo smartphone with an add-on pico projector that clips right onto the device. In November, Sparkz Products released its expensive pico projector for the iPhone; the device balances on a tripod stand. Microvision has recently announced that its pico projector design will soon debut in Asia. Indeed, 2010 just could be the year when such video accessories for smartphones will come out in droves, says Ross Rubin, director of industry analysis at NPD Group.

With the devices finally out, what remains to be seen is whether they catch consumers' eye. Consultant In-Stat recently forecasted that pico projectors will turn into a $1.1 billion market by 2014.

Dec 01

As holiday shopping ramps up, an increasing number of consumers are using their smartphones to locate stores, to get coupons and to make purchases. More than 40% of 173 iPhone users surveyed by Sanford C. Bernstein reported a substantial increase in their online shopping, the result of greater use of smartphones, according to a Dec. 1 report. Nearly 30% of 187 BlackBerry users surveyed had reported to have experienced the same effect.

Most of these consumers have likely simply used their phones to find stores, to compare prices and to research products, writes Bernstein analyst Jeffrey Lindsay. But chances are, some have actually purchased goods via their mobiles. Some 25% of nearly 11,000 consumers Deloitte recently surveyed had also made online purchases via their mobile phones.

As more people acquire smartphones in the coming years, and as their smartphones' usage increases, mobile commerce should flourish. Bernstein's survey showed that 46% of respondents have increased their smartphone usage in the past 12 months. Frequency of Web browsing has risen as well -- and so has mobile shopping.

Nov 25

Launched on Nov. 25, British wireless service provider Giffgaff is focused on costs, and it plans to use its customers to slash them. The company, which uses O2's network, awards customers points for answering customer service calls, suggesting ways to grow revenues, and creating marketing materials. Currently, the MVNO is searching for people to impersonate Humphrey Bogart and to shoot and upload the video ads promoting the service to YouTube, for example. The points can be used toward calls.

It remains to be seen whether this approach works; it just might. Customers who are that involved in a service are likely to be very loyal, and that's an asset in any business, and especially in pay-as-you-go wireless services.

Telcos like T-Mobile already use the approach, called crowd-sourcing. GetSatisfaction.com, for example, lets telcos connect with their consumers that are having problems with the service, or to get the customers' take on how to solve a particular problem. It also supports direct customer-to-customer help. So Giffgaff isn't exactly reinventing the wheel, it's just pushing it forward.

Nov 18

By 2013, carriers will sell 31% of all notebooks, according to a Nov. 18 report from consultant In-Stat. What this means is, in three years, nearly a third of new laptop buyers will be paying carriers like Verizon Wireless and AT&T a monthly laptop service fee, which stands at around $60 in the U.S. today. That fee would come in addition to what consumers pay for their mobile phone service.

For carriers, this additional fee spells a revenue bonanza. An average American pays $50 in wireless service fees today, according to industry association CTIA. As consumers tuck on additional data services, such as those for their new laptops, netbooks and smartphones, that amount could begin to climb, even if voice minute charges keep on shrinking. Average monthly bill amount has been essentially flat since 2003.

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